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BlackBerry FAQs

Tell me about the Korek BlackBerry service? What does it do?


BlackBerry Internet Solution from Korek is a complete solution which allows you to get instant e-mails on your BlackBerry Smartphone. Using BlackBerry® smartphone and BlackBerry Internet Solution (BIS), you can send and receive emails, wirelessly sync calendar and contacts, make calls, access the Web and enjoy many other advanced features. 

 BlackBerry Internet Solution is perfect for busy individuals, small businesses, and independent professionals who want simple access to email and web accounts where ever they are. You can access up to 10 business/personal email accounts on a single BlackBerry smartphone.


How does a BlackBerry work?


BlackBerry (BB) automatically delivers your email to your BlackBerry smartphone, allowing you to respond quickly where ever you are. BlackBerry is powered by Korek’s fast and reliable GPRS /EDGE / enabled network.


What are the benefits of BlackBerry Internet Solution (BIS) from Korek?


BlackBerry allows you to stay in contact with your emails anywhere, anytime. As soon as a message arrives, your BlackBerry instantly lets you know. You don't need to log on or manually check your accounts. Your emails arrive just like a text message (SMS). No longer do you have to travel with a laptop to access data services such as emails or the web. Your BlackBerry does it all.

 Other benefits include:

  • Simple set-up on your phone or via your PC.
  • Easy to use.
  • Access up to 10 email accounts, including Gmail, MSN or POP3/Internet Service Providers (ISP).
  • Out of Office reply.
  • Customizable signature.
  • Choice of “Sent from” addresses.
  • View popular attachments in color (JPEG; BMP; TIFF; Microsoft Word, Excel® and PowerPoint®, Corel®; WordPerfect®; and Adobe® PDF).
  • Set up of individual email account icons on your BlackBerry home screen for each of your email accounts. Click on each icon to see the incoming and outgoing messages related to that particular email account.


How do I activate my Korek BlackBerry Service?


Via:

Dialing *250#

Or, Korek Self-care (https://selfcare.korektel.com).

Or, Korek mobile app


Is prepaid BlackBerry service the same as postpaid?


Yes, same as postpaid Consumer BlackBerry Internet Solution service.


Who can activate the BlackBerry Service?


Postpaid and prepaid customers can activate this service.


What do I need to access Korek’s BlackBerry Service?


  • 10,000 IQD to activate a BlackBerry (1 month) plan, 20,000 IQD to activate a BlackBerry VIP (1 month) plan, 8,000 IQD to activate a BlackBerry Complete (1 month) plan and 5,000 IQD to activate a BlackBerry Social (1 month) plan.
  • GSM BlackBerry device


Which handsets are compatible with the BlackBerry Service?


All BlackBerry handset models are compatible.


Which plans are available with BlackBerry Service?


  • BlackBerry VIP (1 month) plan – 20,000 IQD.
  • BlackBerry (1 month) plan- 10,000 IQD.
  • BlackBerry Complete (1 month) plan-8,000IQD.
  • BlackBerry Social (1 month) –5,000 IQD.


On average how much do data services cost per month?


According to the packages available in the market, the BlackBerry data usage for Plus package is 1000 MBs for VIP package is 2000 MB, 750 MB for Complete and 500 MB for Social plan; as a monthly FREE usage per customer which includes chatting, as well as the use of up to 10 different e-mail accounts (for VIP and BB and 1 account for complete), including all social and instant messaging applications such as MSN, G-Talk and Yahoo Messenger.


How can I set up email on my BlackBerry?


Shortly after your plan is activated and your BlackBerry registered, the browser will automatically load an email set-up webpage (as seen below). 
 If the webpage does not automatically load, select the email settings icon on the phone.




 As the email is set up on the phone you will see the following browser loading screen:




  • Step 1. Select “Create New Account”.





  • Step 2. Carefully read the legal agreement and select “Yes” option and then “I agree” if in agreement.



  • Step 3. Create a unique username and password.


  • Step 4: Select the email account. You can add/remove/you’re your email accounts.




  • Step 5: “Add an email account”.




  • Step 6: Enter email account information.




If the webpage does not automatically load, go to http://Korek.blackberry.com on your computer.


  •  Step 1: Access site and select “Create New Account”


 




  • Step 2: Carefully read the legal disclaimer and select “I agree” if in agreement.





  • Step 3: Enter PIN and IMEI and select “Continue”.


 






N.B. You will need your PIN and IMEI to set-up the service.
 Your PIN can be found by selecting the Options icon (Wrench shaped icon) in Menu and then selecting “Status”.


  • Step 4: Create a unique username and password.




  • Step 5: Select the email account. Customers can add/remove/edit email accounts.



I already have an account with another network. Will I be able to get Korek  BlackBerry Service?


You need to request that the account for the device be removed by the other network.
 You will need to contact the other network with the appropriate verification/credentials in order for your account to be removed on the device. 



 N.B. If you have an unlocked BlackBerry device from another provider with an email account already set up on that network, you may not be able to set up a new email account on Korek’s BlackBerry service. This means you may not be able to receive your email directly from the message icon on the BlackBerry home screen. You will be able to log into your respective email service providers (e.g. Hotmail, Gmail, Yahoo) by using the internet browser. All other BlackBerry Services will be provided.


How many email accounts can I set up with my BlackBerry device?


You can have up to ten (10) separate email accounts on your BlackBerry device (with offers specified).


N.B. This includes your device email address @Korek.blackberry.com


Can I renew my BlackBerry plan?


Yes, renewal can be activated automatically if you enable it from the renewal feature available in the USSD menu *250# with enough credit in your account: 20,000 IQD for BB VIP plan, 10 ,000 IQD for BB plan, 8,000 IQD for BB Complete Plan and 5,000 IQD for BB Social Plan.


How do I renew and select another plan?


One (1) day before your plan expires you must dial *250# saying “opt-in” to activate the auto renewal. To select another plan you can benefit from (Upgrade) feature available in *250# menu.


Where can I purchase a BlackBerry Devices?


BlackBerry handsets are available for purchase at any of our Korek stores and kiosks.


Can I access my BlackBerry service through placing my SIM card in a USB modem?


No, BlackBerry data packages can only be used through BlackBerry devices, a; customers will be charged for usage on any other devices or modems.


Can I download files (documents, music, videos) through my BlackBerry data package?


Yes, you can download files & attachments as part of your BlackBerry data package.


Can I cancel the service at any time?


Yes, customers can cancel the service at any time by dialing *250# and selecting “Stop Renewal” option from the menu. Customers also can cancel by calling customer care on 411 or visiting any Korek  store.


What happens if I don’t have enough credit on my balance to cover the service monthly charge or if I didn’t pay my bill?


You will receive an SMS notification informing you that your service has been suspended.



You will no longer be able to access BlackBerry data services. However, all your services will be automatically reactivated once you recharge your account with your monthly fee?


How can I inquire about my BlackBerry data package usage?


.Dial on your handset *250*3*2# and then press Send


Can  I carry over my data package to the next month if I didn’t use it all in one month?


No, each month your data package is reset.


How long does it take to access data services and how quickly can I start using them?


For customers who subscribed via calling USSD code, their data services will be activated within minutes from receiving activation confirmation SMS.


For customers who subscribe through one of our stores or by calling customer care, the service will be activated within minutes.


Can I use BlackBerry data services when I’m roaming abroad?


Yes, you can use data services when you travel. You should request the roaming feature to be added to your account at any Korek branch. However, a deposit will be required under Korek’s credit control policy. For prepaid customers this deposit is activated by default.


Your BlackBerry data services will work while roaming abroad with selected GPRS partner operators, but you may be charged higher rates on their networks. To find out our list of partner’s operators, please call 411.


Can I access my personal emails from Yahoo/Gmail/Hotmail as well as my work emails on my BlackBerry?


Yes, you can access Yahoo, Hotmail, and any other internet email accounts. 
 And yes, you can also access your work email, provided that your corporate email is configured on POP3 / IMAP then this account can be configured on BlackBerry Internet Solution (BIS).


Can I open attachments using my BlackBerry? Can I edit/modify these attachments and forward them?


Yes, you can open Word, Excel, and PowerPoint attachments using your BlackBerry. You cannot edit the attachments with the standard applications of the BlackBerry. However, there are third party applications, which are available online which allow you to edit attachments.


Is BlackBerry Messenger (BBM) free of charge?


No BBM is not free of charge and usage is deducted from your monthly allowance. The following application services are also included in your monthly allowance:


  • Sent and received emails
  • Any third party applications which rely on data transfer (e.g. MSN, Yahoo, etc.)
  • Calendar & contacts “synchronizing”
  • Any internet browsing using the BlackBerry browser or Internet browser
  • Messages sent through BlackBerry Messenger


What should I do if my BlackBerry® Smartphone is lost or stolen?


Please call Korek customer care at 411 and request the agent to have your account deactivated immediately.


I use the BlackBerry services of an operator outside of Iraq. Can I access these services while I am roaming in Iraq?


Yes, it is possible. Please check with your Home operator for the list of roaming options and data charges with operators in Iraq.


Can I access emails and the internet on my BlackBerry when I’m not on Korek’s network?


You will need to be in a Korek coverage area to access the internet and receive new emails. However, when you are not connected to our network you will be able to read old e-mails in your mailbox.


Can I browse the Internet with a BlackBerry smartphone?


Yes, you can, BlackBerry® smartphones have an inbuilt Internet Browser.


What happens when a prepaid customer doesn't have enough balance in their account on the date of subscription renewal? Does the subscription date change when they recharge the next time?


On the date of renewal, if the prepaid customer does not have enough credit on their balance their BB service will be deactivated.


Where can I download the latest BlackBerry Desktop Manager or Smartphone software?


Please click here to download the latest BlackBerry Desktop Manager or Smartphone software.


How  Can I Install/Update my BlackBerry Software?


Step1 - You will need the BlackBerry Desktop Manager.

  • If you have it already then proceed to step 2.
  • If you do not have it then follows these steps.
  • Click on “Download latest BlackBerry Desktop Manager or Smartphone software” - click on the dropdown button on the ‘Please Select a Product’.
  • Select the latest BlackBerry desktop manager without media manager, click on “Next”, Click on “Download Software” and then save not run.
  • Save it to your desktop.
  • Once this is done, find the icon on the desktop, double click on it and click “Run”.


 

Step 2 - As it is installing choose:

  • Custom set up
  • Personal email (unless it’s your company's account)
  • YES, to create a desktop shortcut
  • NO to open desktop manager every time your computer turns on
  • YES, to check for updates


 You also need the Smartphone/Handheld Software.


 If you have it already then proceed to step 3.


 If you do not have it then follow these steps:

  • Click on “Download latest BlackBerry Desktop Manager or Smartphone software” - click on the dropdown button and select “Please Select a Product”.
  • Select the ‘software’ matching your model BlackBerry. Click on “Next”, Click on “Download Software”.
  • Download the handheld software, click Save Not Run.


 NOTE: (your desktop manager needs to be closed for this step)

  • Save it to your desktop.
  • Once it’s done, find the icon on the desktop, double click on it and click “Run”.
  • Now that you’ve installed the Desktop Manager and Handheld software, you’re good to go.
  • Open Desktop Manager.
  • With the device turned on, connect your BlackBerry with the USB cable
  • Check to make sure that the desktop manager shows that your device is connected, check for your pin in the bottom left corner.



 Step3 - NOTE: BEFORE PROCEEDING, IF YOU ARE ABLE TO, YOU SHOULD DO A BACKUP OF YOUR DEVICE SO YOU DON’T LOSE ALL OF YOUR INFORMATION ON YOUR DEVICE. ALL YOU HAVE TO DO IS CLICK ON BACKUP/RESTORE THEN CLICK BACKUP. DO NOT CHANGE WHERE THE FILE IS BEING SAVED TO. THE FILE WILL SAVE AS TODAY’S DATE. (If there is more than one BlackBerry in your house then put your name in front of the file name so you can tell your backup file apart from the other BlackBerry)

  • Desktop Manager should detect that your device automatically.
  • Click “Ok” and simply follow the wizard and select the applications you want to install. The Desktop Manager will back up all of your contacts and emails, wipe your device, install the new operating system, and restore your data from backup.
  • Click “Next” then “Finish”.
  • This can take anywhere from 20-40 minutes.


 NOTE: DO NOT disconnect your BlackBerry until it says “upgrade operation was completed successfully”.


Is the BlackBerry Desktop Manager compatible with Mac?


The full-featured desktop sync application for Macs is now available. And it has a look and feels that’s similar to what you see on your Mac right now. Highlights include:

  • Two-way sync of contacts, calendar, tasks, iTunes® playlists, and notes.
  • Compatibility with iTunes for music sync
  • Backup and restore functionality, including automatically scheduled backups and optional encryption.
  • The ability to add and remove applications.


 BlackBerry Desktop Manager is the first app that gives you the ability to sync your BlackBerry smartphone with a variety of features on your Apple® computer.


Choose the Korek Package for BlackBerry Service that suits your needs:


Package name

Subscription in IQD

local data usage

How to subscribe

BlackBerry VIP

20,000

2000 MB

Dial *250*3*1*1#

BlackBerry

10,000

1000MB

Dial *250*3*1*2#

BlackBerry Complete

8,000

750MB

Dial *250*3*1*3#

BlackBerry Social

5,000

500MB

Dial *250*3*1*4#



What are the differences between the BlackBerry VIP, Plus, Complete and Social  Services? 


Features 

BB Social

BB Complete

BB 

BB VIP 

BBM

BB Mail ([email protected])

BB-Built Social Networking Applications*

Internet Browsing

App World

BB-Built IM Applications

Option for Integrating Email Addresses

×

BlackBerry Protect

×

1

10

10

BES Express

×

×



What is BlackBerry Complete?


BlackBerry complete plan is another exclusive BlackBerry bundle service from Korek. By Korek’s BB Complete, you can not only stay connected to your social circle but also get 1 integrated e-mail address with app world and internet browsing.


What is BlackBerry Social (BB Social)?


BlackBerry Social is the most cost-effective BlackBerry plan for Korek Postpaid and Prepaid subscribers. BB Social allows you to enjoy unlimited Social Networking, BlackBerry Messenger (BBM) and Instant Messaging.


What are the applications I can use with BlackBerry Social?


Social Networking can be enjoyed only via the following applications: Facebook, Twitter, and MySpace. Instant Messaging can be enjoyed via the following applications: Yahoo! Messenger, AOL Instant Messenger, MSN Messenger and Google Talk.


Can I browse the internet while I’m subscribed to BlackBerry Social?


Yes, Mobile Browsing is also included while subscribed to BB Social.