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Friends and Family FAQ

What is Korek’s Friends and Family Service:

A service which allows you to create a group of contacts and call them on a lower rate all day long.


How many contacts can I add to this service:


You can add up to six (6) Korek numbers.


How can I activate the service:


By dialing *254# or dial *250# and follow the instructions.


What is the monthly subscription fee for this service:


The monthly subscription fee is 1500 IQD


How do I know that I have been activated on the service:


You will receive a text message confirming your activation.


How much does it cost to add a number to the list:


Adding number fee is 200 IQD.


How can I add numbers to my friends and family list:


By dialing *254# or dial *250# and follow the instructions.


Can I remove a number from the list:


You can remove any number free of cost from the list at any time.  By dialing *254# or *250# and follow the instruction.


Does the offer valid in all over Iraqi governorates:


Yes, the offer is valid in all Iraqi governorates.


Can I replace a number on the list? How much does it cost:


You can replace any number on the list by removing one of the existing ones and adding the new number. The fee is 200 IQD (Removal is Free and Adding a number is 200 IQD).


Can I add shortcodes numbers to friends and family group:


No, the service is valid only for Korek numbers starting 075xxxxxxxx


Can I add numbers from other operators to my friends and family list:


No, the service is valid only for Korek numbers.


If I do a SIM replacement will I be required to reactivate the service:


No. The friends and family service is connected to your mobile number. Hence, the service activation will still be available after a service conversion.


What is the benefit of this service:


You will enjoy discounts on outgoing calls making to six (6) pre-selected numbers on the Korek network.


What happens if I do not have sufficient credit to renew my subscription at the time of renewal:


The renewal will fail at this time and the service will be deactivated.


Can I renew the Offer subscription:


It's auto-renewal if the subscriber has sufficient balance in his account.


How can I brow the list of friends and family numbers:


Via dialing *254# or *250# and follow the instruction.


What happens after deleting all numbers from the list of friend and family before 30 days period expires:


The service will be deactivated immediately.


Do the friends and family service work for prepaid and postpaid:


No, it’s only available for prepaid as A-Number; you can have any pre-paid or post-paid Korek numbers as b-Number.


Can I deactivate the friends and family service before the 30 days period expires:


Yes. By removing all the friend and family numbers from your list. Also, you can deactivate the service by dial *250*4*2*4*1# or *254*4*1#. 


How subscriber will know his subscription will renew:


Subscriber will receive message notification in the last 3 days of the subscription.


Am I required to reactivate the service if I convert from prepaid to postpaid and vice versa:


Yes. The friends and family service is working only for prepaid subscribers. If subscriber converts pre-paid to post-paid he will lose the service. If the subscriber converts post-paid to pre-paid they can activate the service.


Does the friends and family service work while I am roaming:


NO. It’s working only inside Iraq.