What is the Korek Ring Back Tone service?

Korek Ring Back Tone is a service that allows you to personalize the tone that is played to your callers by activating the service and purchasing songs.

What is a ringback tone?

A ringback tone allows customers to replace the traditional “ring-ring” tone that callers hear before the call is answered with a song.

Are ring back tones different from ring tones?

Yes. A ring tone is what you hear from your phone when someone calls you. A ringback tone is what someone hears when they dial your number.

Does it matter what phone type and model phone I am using when activating the Korek Ring Back Tone service?

No. Your ability to successfully activate and use the service is not dependent on the make nor model handset you are using.

How does the Korek Ring Back Tone service work?

You are required to activate the service; service will be available for thirty (30) days upon activation.

When someone dials your mobile number the network recognizes that you have activated the Korek Ring Back Tone service and plays the tune you selected to the caller.

Is the Korek’s Ring Back Tone service available to all Korek customers?

Yes. The Korek Ring Back Tone service is available to all Korek customers; for both personal and business contracts.

How do I activate to Korek’s Ring Back Tone service?

You have two (2) options available for activating Korek Ring Back Tone:

• Dial 333 and follow the prompts.
• Send a blank SMS to 333. You will receive a text message confirming subscription as well as the menu.

Note:

• The rate to call 333 is 50 IQD per minute.
• Cost is 50 IQD per text.

How do I know that I have been activated on the service?

You will immediately receive a text message confirming your activation.

Is there an expiry period from the activation of the Korek Ring Back Tone service?

Yes, the validity is depending on the customer balance.

What kinds of songs are available?

Songs can be chosen from the following categories:

• Arabic.
• English.
• Turkish.
• Kurdish.
• Persian.
• Iraqi.

How do I get a full list of categories and songs?

You may access the full list of categories and songs in each category by: 

• Dialing 333.
• Sending a blank text message to 333.
• You will then receive a text message(s) with the list of categories.
• Reply to the text message with “cat <code for the category>”.
• Will receive a text message(s) with the list of songs in the category selected.
• Cost per text message sent is 50 IQD.

How do I purchase a song from Korek Ring Back Tone?

A song can be purchased through any of the access interfaces. 

• Dial 333.  Cost is 50 IQD per minute
• Send an SMS to 333. Cost is 50 IQD per SMS

What is the monthly subscription fee of Korek Ring Back Tone?

The monthly subscription fee of Korek Ring Back Tone is 1,200 IQD per month

How long is the song valid for after purchase and what is the cost of each song?

Each song purchased is valid for 360 days after purchase. The cost of each song is 600 IQD. The song will be available for the 360 days provided that the subscription is renewed each month.

Am I able to listen to a song before purchasing it?

Yes. You may listen to the song by calling 333. 

The rate to call 333 is 50 IQD per minute.

Is there a limit on the number of songs that I can purchase?

No. You are not restricted to the number of songs that can be purchased.

Is there an expiry period on the song purchased?

Yes. Each song is valid for 360 days after purchase. 

You will be required to repurchase songs after expiration. 

What happens after the song has expired?

The song is removed from your album once it expires.

How often am I allowed to change the song?

You may change the song that is played to your callers as often as you wish.

Am I charged each time someone dials my number and a song is played?

No. You will not be charged each time someone dials your number and hears the song.

Korek does not charge its customers to receive a call. 

Are my callers charged when they dial my number and the song is played?

No. Callers who dial your number are not charged when a song is played to them. 

Korek only charges its customers when the call is connected. That is when someone answers the phone or the call goes to voicemail. 

Does the Korek Ring Back Tone service work while I am roaming?

Yes. If someone dials your number while you are roaming the song that you set will be played.

If I change my mobile number can the Korek Ring Back Tone service be transferred to the new number?

No. The Korek Ring Back Tone subscription is not transferrable. Therefore, if you change your mobile number you will be required to activate the service from the new number.

Am I required to reactivate the service if I convert from prepaid to postpaid and vice versa?

No. The Korek Ring Back Tone service is connected to your mobile number. Hence, the Korek Ring Back Tone activation will still be available after a service conversion.

If I do a SIM replacement will I be required to reactivate the service?

No. The Korek Ring Back Tone service is connected to your mobile number. Hence, the Korek Ring Back Tone activation will still be available after a service conversion.

Can I deactivate the Korek Ring Back Tone service before the 30 days period expires?

Yes. You have the option of deactivating the service before the 30 days expiration date.

How do I deactivate the service?

Deactivating via text message: 

Send a text message with “off” to 333. Message price is 50 IQD

Will my callers still hear the song playing after I have deactivated the service?

No. After deactivating the service, the regular ring will be played to all callers.

Can I renew the Korek Ring Back Tone subscription?

Yes.

How do I renew the Korek Ring Back Tone subscription?

Korek’s Ring Back Tone subscription renewal is automatic for both prepaid and postpaid customers.

What happens if I do not have sufficient credit to renew my subscription at the time of renewal?

The renewal will fail at this time.

However, the system will automatically renew the subscription once the credit is added to your account

How do I know that the subscription has been renewed?

Upon renewing the subscription you will receive the confirmation message: “The Korek Ring Back Tone service has been reactivated for 30 days.”