No results

Video Calls FAQ

What is Video Calling:


With Video Calling, you can see and be seen by the person (s) you are calling LIVE. No settings are required to make/receive video calls


What do I need to use 3G Video Calling:


For a successful video call:

Video Call service enabled handset for both caller and receiver.

Have an Internet connection.

Be in the 3G coverage area.

Establish a Video Call option from your handset.

Have enough balance.


Do I need a special handset to use 3G Video Calling:


In order to use the service, you need a 3G handset that is Video Calling capable.


Where can I use 3G video call service:


The service needs 3G coverage. Korek has 3G network coverage in selected parts of the country.


Do I need a new SIM card to use video call:


No, you do not need a new SIM card to activate the service. No extra provisioning or configuration required as all numbers have been pre-configured for video calling.


Can I place a Video Call to any mobile phone:


Video Calls can only be placed from one 3G capable and service enabled phone to another 3G capable and service enabled phone.


How will I be billed:


Video Calling service is billed on 1,000 IQD per minute.


Can I place a Video Call to Korek subscribers who are roaming:


No. Currently, Video Calling is available only within our network.


If I receive a Video Call, can I choose to take it as a voice call only:


Yes. You have the option to take a Video Call as a Voice the Only call.


Can I place a Video Call to Zain or Asiacell subscribers:


No. Currently, Video Calling is available only within our network.